Customer Service Essay - 1495 Words

Customer Service When assessing the quality of customer service, there are many methods of gaining information, it is said by Mclean-conner (2006) that generally a combination of different methods will provide the best knowledge of your customers. Transactional Survey Mclean-conner(2006) states that a transactional survey is only a survey of the customers that have been in recent contact with the company. These are said to run for no longer than a week at a time and should last around 15mins. These surveys†¦show more content†¦In the past companies have used a series of focus groups to test new ideas out on the customers and listen to what they would like from the company. By the last focus group the feedback from customers is positive and the company feel like they have done a good job. Customer meetings Mclean-conner (2006) says companies meet customers in various different ways ranging from individual meetings to group meeting in communities. The knowledge gained from these meetings is valuable in understanding and appreciating the issues customers may have about the company. When having individual meetings it is usually either to respond to a customers issue or to provide the company with updates on their initiatives. A disadvantage of this is the feedback from the meeting is only communicated to the employee and not the rest of the company who might benefit from it. It is also not used as data to learn about customer trends. A way to deal with this problem would be to hold regular staff meetings or have quick feedback sessions to find out what there hearing from the customers. Broad based customer satisfaction tracking studies Mclean-conner (2006) says companies use broad based customer satisfaction tracking studies to monitor there customers perceptions and progress inShow MoreRelatedCustomer Service2488 Words   |  10 PagesCustomer Service Research Paper Before I get into further analysis of my own personal experience, I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent, smaller businessesRead MoreCustomer Service2541 Words   |  11 Pagesï » ¿Customer Service at Datatronics Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respectiveRead MoreCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. This is ignorance of the fact good customer service can create a competitive advantage; increase profit; efficiency; and increase staff a nd customer retention and satisfaction. Based on comprehensiveRead MoreCustomer Service And An Organization1445 Words   |  6 Pagescontinuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication andRead MoreCustomer Service Essay641 Words   |  3 Pagesto communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends, fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisationsRead MoreThe Etiquette Of Customer Service1601 Words   |  7 PagesThe Etiquette of Customer Service – Instructional Guide Overview Objective Key points How to say â€Å"I’m sorry† without apologizing in customer service? There are justifiable situations that require customer service representatives to say â€Å"I’m sorry† without apologizing. Situations include: a plan benefit that is not covered, denial of a pre-authorization, or an appeal denial. Session#1 I’m Sorry When this occurs, there are phrasesRead MoreCustomer Service Representatives1622 Words   |  7 PagesZappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the â€Å"wow† image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems. Each of these problems is addressed in more detail in the discussion section and the recommendations section at the end of the analysis. Prior to the conclusion and recommendations section, a list of possible strategic alternativesRead MoreCustomer Service At The Restaurant2103 Words   |  9 Pages†¢ Execute exceptional outstanding customer service by recruiting, leading and developing people and planning, organising, directing, controlling and evaluating all the operations of the restaurant to build sales and control costs to deliver optimum business results for the restaurant †¢ Understand, enforce and train Crew and Managers on all appropriate policies, award minimums, security and safety procedures. †¢ Modifying the operational procedures as per the requirement of the profitability of theRead MoreCustomer Service1186 Words   |  5 Pagessome companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience and how that effects futureRead MoreEssay on Customer Service1144 Words   |  5 PagesSection 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Commercial organisation

New Ideas Into Essay Samples for Biomedical Engineering Never Before Revealed

New Ideas Into Essay Samples for Biomedical Engineering Never Before Revealed Essay Samples for Biomedical Engineering Can Be Fun for Everyone Some foreign universities require applicants to submit financial records of the prior years to ascertain the capacity of candidates to cover education and other expenditures. An advisor shall assist you with the admission procedure and also keep track of all of the deadlines. If you've got an educational advisor, he then shall also guide you. Take assistance from an advisor. The Basic Facts of Essay Samples for Biomedical Engineering Bioengineering has a large selection of applications in biomechanics, that's the study of the inner workings of the body, and clinical engineering. Biomedical engineering was created by advancements in technology. Biomedical engineers take part in the building of instruments, devices, and software. Biomedical technology was created by promotions in engineering. These prosthetics have the ability to withstand high forces and can restore a specific amount of movement to the patient. The important skills needed by a biomedical engineer include a well-rounded comprehension of many regions of engineering in addition to the particular region of application. To find out more about what things to anticipate from the study of medicine, take a look at our Study Medicine in the usa section. Holders of doctorate degrees often range in the area of academia too, a prospect that's equally as promising. Listed below are some of the colleges from where you are able to decide to pursue your program. Doctorate degrees are also extended in identical subjects. Biomedical engineering is thought to be among the fastest-growing branches of biology and medicine. Columbia's Biomedical Engineering department is on the frontier of scientific research and development in the biomedical area and that is just where I have to be. Biomechanics involves the study of mechanics, including thermodynamics, to fix biological or health care issues. The Fight Against Essay Samples for Biomedical Engineering Bioinformaticsis an umbrella term for numerous biological studies which use computers as part of their methodology. Although much headway has been created within this area in the previous twenty or so years, I feel there's a still a tendency in medicine to take care of diseases the same manner no matter who the patient is. When you bring your essay to a logical conclusion, do not neglect to provide credit to all of your sources and references. You will have to give evidence from academic so urces to back up your argument. It's an area of engineering that's gaining considerable recognition for its value to society. Any modern-day medical facility in concurrent times is predicted to have two principal constituents an expert medical professional and effective machinery. Therefore, the rate of job growth in the area might be in a position to sustain a considerable number of new entrants as the demand for people who specialize in this area of engineering increases. It is there that the importance of engineering for a branch enters the fore. It could sound odd but an important element of the job is having the ability to designing the pharmaceutical facility. Thus, there are a lot of challenges that the biomedical engineering field is facing that should be addressed for the field to keep growing later on. A number of the flyover rail lines have been so fascinating they have become tourist websites. For instance, a biomedical engineer who has developed a new device designed to enable an individual with a disability to walk again may have to devote hours in a hospital to find out whether the gadget works as planned. Essay Samples for Biomedical Engineering Ideas Carry on reading on to find out more about engineering resumes. Writing Cornell college of engineering essay may be an intimidating practice. Education is among the most diverse disciplines that any college offers, and there are a lot of approaches to start creating an education paper. Students are permitted to resend completed assignments for any rectificat ions as several times as they need with no excess charge. There are a few helpful strategies for writing an essay. Even in case you don't have experience with engineering, you can secure an expert aid in making your essay. There's much research and background study that must be done in-order to create a totally prosperous paper. Be certain that the style of writing is easy and simple to comprehend. Essay Samples for Biomedical Engineering: the Ultimate Convenience! Computer Engineering-Admission Procedure Level wise Taking admission abroad is certainly a tough endeavor but there are a couple of things you can do in order to make things easier. The Resume Summary is where you are able to discover different facts about the candidate. Deadlines are extremely essential as missing these dates may lead to the termination of the application.

HR Strategy Employed at County General

Question: Describe about the HR Strategy Employed at County General? Answer: HR Strategy Employed at County General Internal Orientation The HR strategy pursued by the Count General is internal labor orientation. The reason is that the increased turnover that is experienced is causing the organization a lot of losses in terms of manpower as well as finances. According to Tortosa Edo et al. (2015), when there are increased turnover in the organization there is a message passed to the organization. The HR strategy is to take care of attrition that occurs due to the labor market. Employees get prone to looking for organizations that offer competitive remuneration. It is with this that the organization through the HR section need to re-examine at the employees remuneration, so that best employee gets retained (Tortosa Edo et al., 2015), Programs to Reduce Turn-over To reduce high turnover experienced, the organization needs to employ programs that make employees stay on the job. These are programs that create an environment that employees will not have the option of leaving the company. The following two programs are best in reducing turnover in the organization. Flexibility Program First is flexibility program. It permits employees to feel that they are of value in the organization; illustrate that their needs get recognized as well as respected. The type of program gives the picture of the organization and thus the prospects. The presentation of work-life balance where there is flexible time is an aspect that creates competitiveness in hiring as well as retaining workforces (Ramaseshan, 2015). On-boarding Program The other aspect of the program that requires being implemented is the onboarding program. It is a type of program that acclimatizes the employee into the culture of the company, essential training, and the expectations that are needed so that they succeed in new positions. The program is essential in that it save the organization in constant investment in workforces who are not suitable for the job (Ramaseshan, 2015). The Stakeholders Benefits of Reducing Turnover The stakeholders are the people who are connected to the company in one way or another. They make the business run since each of them has a role to play. These roles are unique, and the company processes will not run without the stakeholder. There is the reduction of expenses that an organization during recruitment of new employees. When the turnover is low, the organization saves and cut costs that are not expected to take place. The stakeholders, in the long run, will get enhanced proceeds. Additionally, since best talents get retained, clients service provision will not be hindered and hence constant customer flow is constant. On the side of employees, work is not hindered as well. The employees will get to deliver work as expected since all employees are working on assigned task that does not overwhelm. The assurance is that there is productivity which increases. It, in turn, direct to high sales volume to the organization. On the part of management, there will be less administrative costs that come along with employees like healthcare, exit interviews, orientation as well as the costs of training (Schenkel et al., 2015). References Ramaseshan, B. (2015). Effects of realistic job information and interviewer affect on retail employee turnover. In Proceedings of the 1994 Academy of Marketing Science (AMS) Annual Conference (pp. 181-181). Springer International Publishing. Schenkel, M., Krikke, H., Canils, M. C., van der Laan, E. (2015). Creating integral value for stakeholders in closed loop supply chains. Journal of Purchasing and Supply Management. Tortosa Edo, V., Llorens-Monzons, J., Moliner-Tena, M. ., Snchez-Garca, J. (2015). The influence of internal market orientation on external outcomes: the mediating role of employees' attitudes. Journal of Service Theory and Practice, 25(4).

session long project Essay Example

session long project Essay Session Long Project Name: Course: Institution: We will write a custom essay sample on session long project specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on session long project specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on session long project specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Instructor: Date: Session Long Project TRICARE is a health care program under the United States Department of Defense Military Health System. It was previously known as the Civilian Health Program of the Uniformed Services. It was formed to provide civilian health services to the military Personnel and their dependents. The program is managed by the TRICARE Management Activity with authority from the Office of the Assistant Secretary of Defense. After the World War 2, there were major constraints in terms of the resources available at the Military health facilities. These inadequacies prompted the United States Congress to enact a legislation that allows the Secretary for Defense to contract private health care providers to provide their services to the military personnel. TRICARE health program is divided into several unique options; they include TRICARE Standard, TRICARE Extra, TRICARE Prime, TRICARE Reserve Select, TRICARE Reserve Retired, and TRICARE for Life and TRICARE Young Adult and others (Humana 2011). TRICARE Standard is the basic option that is usually available to active duty personnel, retirees from the active component of the armed forces and retirees from the Reserve component who are 60 years or older and their dependents if they are eligible to access the services. It is however, not available to active service personnel. TRICARE standard enables the beneficiary to have access to medical services using any civilian health care provider in the country. This program is provided for by the government. The beneficiary only contributes to cost sharing, deductibles and an allowable charge. The beneficiary accesses health services on a pay to access service basis. The plan allows the beneficiary to access any medical facility and specialized care without prior approval from a primary care manager. The beneficiary contributes to medical costs by paying 25% of the allowable charges and all other related institutional costs that were not included as per the TRICARE agreement. Non-net work providers may charge 15% above the TRICARE allowable charges (Humana 2011). However, TRICARE beneficiaries have limitations in regards from whom they seek treatment.Treatment can be from non-network providers and network providers. Network providers are in contract with the TRICARE Management Authority to provide healthcare. In addition, non-network providers offer healthcare at additional costs because they are not registered to file for claims in regards to the services offered. However, TRICARE services do not cover certain conditions such as psychiatric treatment for sexual dysfunction, obesity, cosmetic disfiguration, physical therapy and others. In the event that an individual loses his coverage, a certificate of creditable coverage is issued to him individually, and the rest of his dependents to show that they were previously covered with TRICARE. The certificate serves the purpose of being in the records so as not to be excluded from new plans in relation to pre-existing conditions. Health insurance Portability and Accountability provides for settlement of claims for the members of in insurance by the United States Labor Department. It provides for the protection of rights of coverage under certain groups. It also protects the users from discrimination due to their medical conditions. Consolidated Omnibus Budget Reconciliation Act (COBRA) provides for workers that they can continue with their group health benefits for minimum periods because of certain unavoidable circumstances such as the loss of employment, divorce, death, paralysis and other occurrences, even after they lose such benefits. In conclusion, the United States has an overall good and stable health system for their workers. However, there is a need for reform to address certain issues for those in service to the country. The United States government should give those in the line access or comprehensive insurance coverage. It is because; they dedicate their lives to defending the country, which is a very difficult task. Therefore, in turn the government should reciprocate such selfless actions and give them the dignity they deserve to access adequate and quality healthcare without pay or at considerable rates. Alternatively, the government can even provide more funding to programmes such as TRICARE to accommodate a larger bracket of people who serve this country with great pride and dedication of duty adequate healthcare